Privacy Policy

This Privacy Policy explains how Laundry Room, LLC d/b/a Clean Threads Laundry (“Clean Threads Laundry,” “we,” “us,” or “our”) collects, uses, discloses, transfers, and otherwise handles information when you visit our website, contact us, apply for a job, schedule laundry services, receive communications from us, or otherwise interact with us online.

Our website is intended for users located in the United States and is not intended for users under 18.

1. Information We Collect

We may collect information you provide directly to us, including:

• Name, email address, phone number, and message content when you contact us.
• Employment application information, including your name, phone number, email address, preferred start date, position interest, schedule availability, work experience, application responses, and optional resume.
• Information you provide when scheduling pickup, delivery, wash-and-fold, commercial laundry, or related services.
• Customer account, order, service, pickup, delivery, and payment-related information.
• Laundry preferences, order notes, service requests, and customer communications.
• Marketing preferences, including whether you choose to receive promotional emails or text messages.

Online booking, customer accounts, payment processing, pickup and delivery information, laundry preferences, order notes, saved payment methods, and related order details may be collected or processed through CleanCloud. CleanCloud may maintain its own customer relationship, systems, terms, and privacy practices.

We may also collect certain information automatically when you use our website, such as:

• IP address.
• Browser type.
• Device information.
• Pages viewed.
• Referring pages.
• Approximate location based on IP address.
• Interactions with our website, ads, forms, and booking links.
• Cookie, pixel, tag, or similar tracking information.

2. Google Analytics, Google Ads, and Similar Technologies

We may use Google Analytics, Google Ads, tags, pixels, cookies, and similar tools to understand website traffic, measure advertising performance, improve our website, and advertise our services.

These tools may collect or receive information about your visits to our website, interactions with our ads, device identifiers, cookie identifiers, IP address, browser information, approximate location, pages viewed, and conversion events. Depending on how our advertising tools are configured, they may support conversion tracking, audience measurement, remarketing, advertising personalization, or related advertising features.

We may also use advertising and analytics providers to help us measure campaigns, understand whether users interact with our ads or website, and improve our marketing.

We do not intend to send full payment card numbers, resume contents, or detailed employment application responses to advertising platforms.

You can control cookies through your browser settings. Google also provides settings and tools that may allow you to control how Google uses information for ads and analytics.

3. How We Use Information

We may use information for the following purposes:

• To provide, schedule, manage, and improve our laundry services.
• To process pickup and delivery orders.
• To manage customer accounts, service preferences, orders, payments, and customer support.
• To respond to inquiries and customer service requests.
• To communicate about orders, appointments, pickups, deliveries, services, promotions, and updates.
• To send marketing emails or text messages where permitted.
• To evaluate employment applications.
• To conduct applicant screening, reference checks, background checks, eligibility checks, or identity verification where permitted by law.
• To maintain website security and prevent fraud.
• To analyze website traffic, customer interest, and advertising performance.
• To develop business opportunities, promotions, partnerships, and related offers.
• To protect our rights, property, safety, customers, employees, and business.
• To comply with legal obligations and enforce agreements.

4. Employment Applications

If you apply for employment with Clean Threads Laundry, we may use your application materials to evaluate your application, communicate with you, conduct interviews, perform screening where permitted by law, and complete hiring or onboarding steps.

Application materials, including resumes, may be stored through our website form provider, emailed to our staff, downloaded, or otherwise maintained in our internal records.

We retain applicant information for as long as reasonably necessary for hiring, legal compliance, recordkeeping, dispute resolution, and business purposes.

Applicants must be at least 18 years old unless we expressly state otherwise in writing.

5. Background Checks and Applicant Screening

If we conduct background checks, reference checks, eligibility checks, or similar screening, we will do so as permitted by applicable law.

If we use a third-party background screening company to obtain a consumer report for employment purposes, separate disclosures, authorizations, notices, or other legally required documents may apply.

6. Text Messages and Marketing Communications

If you provide your phone number and opt in to receive text messages, we or our service providers may send you service-related or promotional text messages. Message and data rates may apply. Consent to marketing texts is not required as a condition of purchase. You may opt out of marketing texts by following the instructions in the message, such as replying STOP, or by contacting us.

If you receive marketing emails from us, you may unsubscribe by using the unsubscribe link in the email or by contacting us.

Transactional or service-related messages, such as order updates, appointment information, account notices, pickup or delivery communications, or responses to your inquiries, may still be sent where permitted by law.

7. How We Share Information

We may share, disclose, transfer, license, sell, assign, or otherwise make available information, including customer contact information, service history, order information, marketing preferences, account information, and customer lists, as described in this Privacy Policy and as permitted by law.

We may share information with:

• Service providers and vendors that help us operate our business, website, forms, booking tools, payment processing, customer communications, marketing, advertising, analytics, scheduling, pickup and delivery, customer support, and business operations.
• CleanCloud and other technology providers used to manage customer accounts, pickup and delivery orders, payments, laundry preferences, order notes, saved payment methods, and related services.
• Payment processors and financial service providers.
• Email, SMS, communications, customer relationship management, and marketing providers.
• Analytics and advertising providers, including Google Analytics, Google Ads, and similar tools.
• Marketing, advertising, referral, promotional, or business partners, including partners who help us promote our services, measure advertising, run campaigns, provide related offers, or develop business opportunities.
• Affiliates, related businesses, successor owners, franchisees, licensees, or other businesses operating under, with, or in connection with Clean Threads Laundry or Laundry Room, LLC.
• Professional advisers, including lawyers, accountants, consultants, insurers, lenders, brokers, and transaction advisers.
• Government authorities, courts, regulators, law enforcement, or other parties when required by law or when we believe disclosure is appropriate to protect rights, safety, property, security, or legal interests.
• Buyers, prospective buyers, lenders, investors, bankruptcy representatives, receivers, assignees, trustees, successors, or other parties involved in an actual or potential business transaction.

We may also share information with your consent or at your direction.

We do not currently sell standalone customer profiles to data brokers as a separate product. However, customer information and customer lists are business assets, and we may share, disclose, transfer, assign, license, or sell them as described in this Privacy Policy and as permitted by law.

8. Business Transfers, Asset Sales, and Bankruptcy

Customer information, customer lists, marketing lists, order records, account information, website data, and related business records are business assets of Laundry Room, LLC.

If we are involved in an actual or potential merger, acquisition, financing, sale of business, sale of assets, reorganization, bankruptcy, receivership, assignment for the benefit of creditors, dissolution, or similar transaction, we may disclose, transfer, assign, license, or sell information as part of that transaction or related diligence.

This may include transferring customer lists, customer contact information, service history, marketing preferences, account information, order information, and related records to a buyer, successor, lender, bankruptcy estate, trustee, receiver, assignee, or other transaction party.

Any successor or recipient may use the information consistent with this Privacy Policy, unless a different privacy notice is provided or applicable law requires additional notice, consent, or choice.

9. Marketing and Partner Communications

We may use customer contact information to send promotional emails, text messages, offers, coupons, updates, review requests, and other marketing communications, where permitted by law.

We may also work with business partners to provide offers, referrals, promotions, or related services that may interest customers.

You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us. You may opt out of marketing text messages by following the instructions in the message, such as replying STOP, or by contacting us.

Opt-outs do not apply to transactional or service-related communications, such as appointment reminders, pickup or delivery updates, account notices, responses to your requests, or legally required messages.

We will handle marketing opt-outs as required by applicable law.

10. CleanCloud and Third-Party Services

Our website may link to or integrate with third-party services, including CleanCloud, Google Maps, Google Analytics, Google Ads, social media platforms, review sites, and other tools.

When you use third-party services, those services may collect and process information under their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites, platforms, or services.

11. Payments

Payments for online orders may be handled by CleanCloud or its payment-processing partners. We do not intend to collect or store full payment card numbers directly through our website.

Payment processors may collect payment information, billing details, transaction information, and related data needed to process payments, prevent fraud, and comply with payment-network requirements.

12. Cookies, Tracking, and Do Not Track

Our website and third-party tools may use cookies, pixels, scripts, tags, and similar technologies to:

• Remember preferences.
• Measure website traffic.
• Understand how visitors use the site.
• Measure advertising performance.
• Support advertising and marketing.
• Improve our website and services.

You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

Some browsers offer “Do Not Track” signals. Because there is not yet a uniform industry standard for responding to those signals, our website does not currently respond to browser Do Not Track signals. Third-party services may collect information about your online activities over time and across different websites, subject to their own privacy policies and settings.

13. Data Retention

We retain information for as long as reasonably necessary to provide services, manage our relationship with you, operate our business, market our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and operational needs.

14. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no website, system, or method of transmission is completely secure, and we cannot guarantee absolute security.

15. Children and Minors

Our website is not directed to children or minors under 18. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

Employment applicants must be at least 18 years old unless we expressly state otherwise.

16. Your Choices

You may contact us to request that we update, correct, or delete information you have provided to us, subject to legal, operational, and recordkeeping limitations.

You may also:

• Unsubscribe from marketing emails.
• Opt out of marketing texts.
• Adjust browser cookie settings.
• Use available Google ad and analytics controls.
• Contact CleanCloud directly regarding information handled through CleanCloud’s platform.

17. Changes to This Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the updated version on our website with a revised “Last Updated” date.

18. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

• Laundry Room, LLC d/b/a Clean Threads Laundry
• Email: info@cleanthreadslaundry.com